Support

Is my captured data sent to external servers?

No, all processing is completed entirely on your device. Your captured images and text data are never sent to external servers.

What can I do with the free version?

The free version allows up to 3 uses within a 30-day period. All export formats (Text, Markdown, PDF, PowerPoint, Image) are available in the free version.

What does Premium include?

Purchasing Premium (one-time purchase) removes the usage limit and hides all ads.

What happens to my Premium when I change devices?

If you're signed in with the same Apple ID, you can restore your previous purchase using the "Restore Purchases" feature. Go to Settings and tap "Restore Purchases".

I purchased Premium but can't access it

First, try "Restore Purchases" in the Settings screen. If the issue persists, please contact us using the information below.

How do I get a refund?

In-app purchase refunds are handled by Apple according to their policies. To request a refund, please visit Apple's Report a Problem page.

I see "Apple Intelligence Required"

SnapNote AI's AI structuring features require an Apple Intelligence compatible device. Go to "Settings > Apple Intelligence & Siri" to enable Apple Intelligence. Compatible devices: iPhone 15 Pro or later, iPhone 16 all models or later, iPad (M1 chip or later).

OCR accuracy is low

Try the following: (1) Ensure the entire whiteboard fits within the blue frame when capturing (2) Capture in well-lit conditions (3) Capture at an angle that minimizes reflections and shadows (4) Manually adjust the crop area on the crop screen.

What iOS version is supported?

The App supports iPhone running iOS 18.0 or later. AI structuring features are only available on Apple Intelligence compatible devices.